B&B - Useful information and FAQ
Below are the answers to the most frequently asked questions (FAQ) and the information we consider most useful for your stay in our bed and breakfast in Empoli.
From 4.00 pm to 8.00 pm.
When booking, please indicate your estimated time of arrival. We also invite you to inform us of any changes.
For arrivals before or after the stated check-in time (4.00 pm - 8.00 pm) it is mandatory to contact our structure in advance.
EARLY CHECK-IN If the arrival time is expected before 4.00 pm and the room is not yet available, you can check-in and leave the luggage in custody.
LATE CHECK-IN For arrivals after 8.00 pm, charges may be applied.
Upon check-in you must present a valid ID of each person accommodating at our facility, including minors.
By 11.00 am on the day of departure.
LATE CHECK-OUT Upon request and depending on the availability of our structure you can leave the room after 11.00 am. For late check-out charges may be applied.
EARLY CHECK-OUT For departures before 07.30 am we kindly request the account balance the night before.
Our tasty breakfast buffet is served from 07.30 am to 10.00 am.
We kindly ask you to inform us of any food allergies or intolerances already at the time of booking, in order to ensure the best possible service.
For further information about our gastronomic offer, we invite you to have a look here.
You can book directly online on our website, by sending an email or by phone.
When booking, a credit card number is required for payment with immediate charge or as a guarantee of your reservation.
Some promotional rates and/or special offers may be subject to prepayment of the entire stay. For bookings that involve non-refundable prepayment, the transaction will take place simultaneously to the insertion of the booking in our PMS (property management system). HOMY BnB will retain the booking after the transaction has been completed.
HOMY BnB reserves the right to verify the validity of the credit card provided prior to arrival by requesting a pre-authorization.
Reservations subject to the application of standard rates, can be changed or canceled without penalty up to 7 days before the date of arrival. In case of NO-SHOW and for cancellations or changes after this deadline, the amount equivalent to the first night will be charged. For cancellations of stays longer than 4 nights, 50% of the total amount will be charged.
Any cancellations and/or changes must be made directly online or communicated in writing via email.
In case of cancellation or change of a reservation with "Not Refundable rates” a penalty of 100% is applied, i.e. equal to the amount of the entire stay.
Lastly, for bookings subject to promotional rates and/or special conditions, please refer to the terms and conditions displayed on your booking confirmation email.
We accept the following payment methods: cash, debit card and credit cards (Visa, MasterCard, Maestro). Checks are not accepted.
Those who stay in one of the accommodations in the Municipality of Empoli are required to pay the tourist tax, equal to € 1.00 per person per night, up to a maximum of 6 consecutive nights. Payment must be made to the facility manager who will issues a receipt.
The following people are exempt from payment:
- children under 14;
- pilgrims, equipped with credentials, that run along the Via Francigena;
- patients and people who assist the patients in local health facilities (1 per patient);
- non self-sufficient disabled people, with appropriate medical certification, and their companion;
- members of the Public Administration, Police Forces and equivalent institutions for service needs;
- students enrolled at the University of Florence whose departments are based in the Valdelsa-Empoli district;
- guests using the room in day use.